Launch Your BPO Career with Caldwell: Apply for Our Eton Centris Telco Account Agent Role

Quezon City – Metro Manila
Onsite Setup | Shifting Schedule

Start Your Career Journey with Caldwell as Telco Account Agent

Caldwell continues to provide exciting career opportunities for aspiring professionals in the BPO industry. As we expand our Premium Telco Voice account in Eton Centris, we are looking for motivated and passionate Telco Account Agent ready to build a stable and rewarding career in customer service.

At Caldwell, we foster a workplace culture centered on growth, teamwork, and employee development. Whether you are a fresh graduate, a career shifter, or someone looking for your first job opportunity, our Eton Centris Telco Account Agent role can help you establish a strong professional foundation and gain valuable industry experience.

Why Join Caldwell in Quezon City

Located in the heart of Quezon City, our Eton Centris site offers a highly accessible workplace surrounded by major transportation hubs, restaurants, and commercial establishments. The onsite work environment provides hands-on support from trainers, supervisors, and team leaders dedicated to helping you succeed.

By joining as Telco Account Agent, you will develop essential communication, problem-solving, and customer service skills while working in a fast-paced and supportive environment. Caldwell also promotes internal growth, giving employees opportunities to advance their careers over time.

Your Role as a Telco Account Representative

As part of our telecommunications support team, your responsibilities may include:

• Handling customer inquiries through voice support

• Assisting customers with billing concerns and account updates

• Providing solutions for service-related concerns

• Delivering excellent customer service experiences

• Following company communication standards and performance goals

• Maintaining professionalism in every customer interaction

This role is ideal for individuals who enjoy helping customers and are eager to improve their communication and interpersonal skills.

Qualifications We Are Looking For

We welcome applicants who meet the following qualifications:

• 18 years old and above

• High School Graduate (Old Curriculum)

• Senior High School Graduate

• ALS Graduate

• Freshers are welcome to apply

• Open to career shifters (STADS or SHIFTERS)

• Willing to work onsite

• Willing to work on a shifting schedule

• Good communication skills

No prior BPO or Telco experience is required, making this a great opportunity for first-time job seekers and aspiring call center professionals.

Salary and Benefits You Can Enjoy

At Caldwell, we believe in supporting our employees through competitive compensation and meaningful benefits, including:

• PHP 19,500 – PHP 24,500 Salary Package

• HMO Coverage

• Night Differential Pay

• Rice Allowance

• Paid Leaves

• Holiday Pay and Overtime Pay

• Mental Wellness Program starting Day 1

• Free Medical Insurance upon regularization (including common-law partners)

• Insurance Coverage starting Day 1

• Government-Mandated Benefits

• 13th Month Pay

These benefits are designed to provide financial security, wellness support, and work-life balance for every employee.

Begin Your Application Today

Caldwell makes the hiring process simple and applicant-friendly. Qualified applicants are encouraged to apply and complete the recruitment process onsite for faster assessment and interview processing.

Our recruitment team will assist you throughout every step of the application journey—from screening to final evaluation—to ensure a smooth and supportive hiring experience.

If you are ready to start a rewarding career in the BPO industry, apply now for our Eton Centris Telco Account Agent opening and take the first step toward long-term career growth with Caldwell.