Travel Account Specialists – Cebu City

Job Description

We are seeking Travel Account Specialists to assist clients with flight, hotel, and other travel-related inquiries. This role involves ensuring smooth booking processes and delivering accurate information to provide an excellent customer experience.

Key Responsibilities

• Handle travel-related inquiries via phone, email, or chat promptly
• Assist clients with bookings, modifications, and cancellations
• Provide accurate information on travel options, schedules, and promotions
• Document all customer interactions and maintain updated records
• Escalate complex or sensitive cases to the appropriate team
• Meet service quality standards and customer satisfaction goals

Schedule & Training

• Willing to work on rotating shifts, including nights, weekends, and holidays
• Paid training on travel systems and company procedures

Qualifications

• At least a High School or Senior High School graduate
• Excellent English communication skills and strong attention to detail
• Customer-focused with problem-solving abilities
• Basic computer proficiency and multitasking skills
• Willing to work onsite in Cebu City

Why Join Us

• Competitive compensation and performance-based incentives
• Exposure to travel accounts and opportunities for professional growth
• Supportive team culture with mentorship and development programs