Company: Caldwell Communication
Location: Cebu City

About the Company

Caldwell Communication is currently seeking qualified candidates for Call Center Agent positions in Cebu City. The company offers a competitive compensation package, performance-based incentives, paid training from Day 1, and opportunities for professional growth in a supportive, people-oriented work environment. Office locations are accessible and conducive to productivity and career development.

Position Overview

The Call Center Agent will be responsible for addressing customer inquiries, providing accurate information, and resolving concerns through various communication channels. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Provide accurate information regarding products, services, policies, and procedures
• Resolve customer concerns effectively while maintaining a high level of professionalism
• Document all customer interactions and maintain accurate records
• Escalate complex or unresolved issues to the appropriate personnel
• Achieve established productivity, quality, and customer satisfaction targets

Schedule and Training

• Willingness to work on a shifting schedule, including nights, weekends, and holidays
• Participation in paid training covering company systems, processes, and customer service standards

Qualifications

• At least a High School or Senior High School graduate
• Strong proficiency in English, both written and verbal
• Customer-oriented with excellent problem-solving skills
• Detail-oriented with basic computer literacy
• Ability to manage multiple tasks simultaneously
• Willing to work onsite in Cebu City

Compensation and Benefits

• Competitive salary package with performance-based incentives
• Supportive and collaborative work environment
• Opportunities for career advancement, training, and professional development