Non-Voice Account – Davao City

Location: Onsite

Job Description

We are looking for Chat Support Representatives to assist customers through chat platforms by handling billing and sales-related concerns while providing accurate and efficient support.

Qualifications

• At least 1 year BPO experience with billing and sales background
• Must have experience in Chat and Voice support
• Must have stable internet connection at home
• Strong written English communication skills
• Customer-focused and detail-oriented
• Willing to work onsite in Davao City

Key Responsibilities

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards