Voice And Non-Voice Account – Davao City

Location: Onsite

Job Description

We are hiring Customer Service Representatives for both Voice and Non-Voice accounts in Davao City. In this role, you will be responsible for assisting customers through calls, chat, or email by addressing inquiries, resolving concerns, and providing accurate information in a timely and professional manner.

You will play a key role in delivering a positive customer experience while meeting quality and performance standards. This is a great opportunity for individuals looking to build a stable and long-term career in the BPO industry.

Qualifications

• Open to candidates with or without BPO experience
• Experience in Voice or Non-Voice support is an advantage
• Strong English communication skills (written and/or verbal)
• Customer-focused with good problem-solving skills
• Basic computer knowledge and ability to multitask
• Willing to work onsite in Davao City
• Amenable to shifting schedules

Key Responsibilities

• Handle customer inquiries via phone (voice) or chat/email (non-voice)
• Provide accurate and clear information to customers
• Resolve concerns efficiently while maintaining professionalism
• Ensure customer satisfaction in every interaction
• Properly document all interactions in the system
• Escalate complex issues when necessary
• Meet quality, productivity, and service standards