Non Customer Service  – Davao City

Location: Onsite

Job Description

We are seeking motivated and detail-oriented Non-Voice Customer Service Representatives to support customers through chat-based platforms. You will handle a variety of inquiries such as billing concerns, account updates, order tracking, and general customer assistance. The role focuses on delivering clear, accurate, and timely responses while maintaining a professional and helpful tone at all times. This is a great opportunity for individuals who prefer written communication over voice calls and want to grow in a fast-paced BPO environment.

You will be part of a supportive team where training is provided to help you succeed even if you are new to the industry. The role also helps you develop essential skills in communication, problem-solving, multitasking, and customer service operations.

Qualifications

• High School or Senior High School graduate (College level preferred)
• Open to fresh grads, experience is an advantage
• Strong English communication skills
• Customer-oriented with attention to detail
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.