Residential Chat Support Representative – Davao City

Location: Davao City – Onsite

Job Description

We are looking for dynamic and results-driven Residential Chat Support Representatives to join our team at Damosa IT Park. In this role, you will handle real-time customer inquiries, bridging the gap between customer service, billing management, and sales solutions.

If you have a strong background in multi-channel communication (voice and chat) and thrive in a fast-paced environment that blends problem-solving with hitting sales/billing targets, this onsite career opportunity is for you!

Qualifications

• High School or Senior High School graduate (College level preferred)
• At least 1 year of BPO or call center experience specifically in risk and fraud management.
• Must have Chat and Voice experience
• Strong English communication skills
• Customer-oriented with attention to detail
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.