Customer Care Associate Davao City

Location: Onsite

Job Description

We are looking for a Customer Care Associate in Davao City to assist customers with inquiries, account concerns, and service-related requests while providing excellent support across voice, chat, and email channels.

In this role, you will communicate with customers professionally, provide timely assistance, and help resolve concerns accurately and efficiently. You will also ensure all customer interactions are properly recorded while following company guidelines and maintaining service quality standards.

This position is ideal for fresh graduates and entry-level applicants who want to start a stable and rewarding career in the BPO industry.

Qualifications

• High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate
• Open to fresh grads, experience is an advantage
• Good English communication and interpersonal skills
• Customer-focused with strong attention to detail
• Basic computer navigation and multitasking ability
• Willing to work onsite in Davao City
• Amenable to shifting schedules

Key Responsibilities

• Assist customers through phone, chat, or email support
• Provide accurate information about services and account concerns
• Resolve customer issues in a professional and timely manner
• Properly document customer interactions and updates
• Escalate unresolved concerns when necessary
• Maintain productivity and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.