High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.Telco Technical Support Associate – Davao City

Location: Onsite

Job Description

We are seeking motivated, detail-oriented individuals to join our dynamic team in Davao City as a Telco Technical Support Associate. In this role, you will be the primary point of contact for customers handling technical inquiries, troubleshooting connectivity issues, and ensuring a seamless service experience. Whether you are an industry veteran or a fresh graduate looking to kickstart your career in tech, we provide comprehensive paid training to set you up for absolute success.

Qualifications

• High School Graduate (Old Curriculum), Senior High School Graduate, or ALS Graduate.
• Open to Freshers! No prior technical or BPO experience required.
• Strong English communication skills
• Experience in billing and sales is a major advantage.
• Customer-oriented with attention to detail
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.