Financial Customer Service Representative – Davao City

Location: Davao City

Job Description

We are seeking an efficient, detail-oriented, and customer-centric Financial Customer Service Representative to join our team in Davao City. In this role, you will serve as the primary point of contact for our customers, handling a blended mix of communication channels, including voice calls, emails, and live chat. You will manage financial inquiries, assist with account management, resolve billing discrepancies, and provide top-tier support.

This position is ideal for an experienced BPO professional who thrives in a fast-paced environment, excels at multi-channel multitasking, and is passionate about delivering a seamless customer experience.

Qualifications

• K-12 Graduate / Senior High School Graduate (New Curriculum) or College Level/Graduate.
• Minimum of 1 year of continuous BPO experience handling a blended account 
• Open to fresh grads, experience is an advantage
• Strong English communication skills
• Customer-oriented with attention to detail
• Basic computer knowledge and multitasking ability
• Willing to work onsite in Davao City
• Open to shifting schedules

Key Responsibilities

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Start Your Journey Today

Take your first step into the BPO industry with Caldwell. Gain real-world experience, develop in-demand skills, and unlock long-term career opportunities.

Apply now and build your future with confidence at Caldwell.