Premium Telco Specialist
Customer Service Representative – Premium Telco Specialist (Call Center | Cubao, Quezon City)
Onsite | Up to ₱24,500/month | Full-time | Fresh Graduates Welcome
COMPENSATION & BENEFITS as Premium Telco Specialist
- Up to ₱24,500 monthly salary package
- HMO coverage starting Day 1
- Night Differential Pay
- Rice Allowance
- Paid Leaves
- Holiday Pay and Overtime Pay
- Mental Wellness Program starting Day 1
- Insurance Coverage starting Day 1
- Free Medical Insurance upon regularization
- Government-Mandated Benefits
- 13th Month Pay
- Career growth and advancement opportunities
ROLE SUMMARY
The Customer Service Representative – Premium Telco Specialist will assist customers with telecommunications-related concerns including mobile services, internet connectivity, billing inquiries, account management, plan upgrades, and technical support. You will deliver exceptional customer service while helping customers find effective solutions to their concerns.
This role is ideal for candidates searching for telco account jobs in Cubao, customer service representative jobs in Quezon City, call center hiring for fresh graduates, and BPO jobs with no experience required.
WHAT YOU WILL DO
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Handle customer inquiries via phone, chat, or email regarding telecommunications products and services
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Assist customers with account management, billing concerns, and service-related requests
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Provide support for mobile, broadband, and other telecom services
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Resolve customer concerns efficiently while maintaining a positive customer experience
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Explain service plans, promotions, upgrades, and account features accurately
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Document customer interactions and account updates in the system
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Escalate technical or complex concerns to the appropriate support teams when necessary
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Meet quality, productivity, and customer satisfaction targets
QUALIFICATIONS
We welcome individuals who:
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At least 18 years old
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High School Graduate (Old Curriculum), Senior High School Graduate, ALS Graduate, College Undergraduate, or College Graduate
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No BPO or call center experience required
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Open to fresh graduates and career shifters
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Good English communication skills
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Basic computer and navigation skills
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Strong customer service orientation and problem-solving skills
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Willing to work onsite in Cubao, Quezon City
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Willing to work on shifting schedules
WORK SETUP & TRAINING
- Onsite work setup
- Shifting schedule including weekends, nights, and holidays
- Paid training provided from Day 1
- Ongoing coaching and development programs
- Supportive and collaborative work environment
WHY THIS ROLE
This is a great opportunity for individuals seeking call center jobs in Quezon City with no experience required. The role provides comprehensive training, valuable telecommunications industry experience, competitive compensation, and clear opportunities for long-term career advancement in the BPO industry.
LOCATION
Main Site: Cubao, Quezon City, Metro Manila
Other Hiring Sites:
• Quezon City
• Eastwood
• Pasig
• Ortigas
• Bridgetowne
• Manila
• Marikina
ABOUT CALDWELL
Caldwell is currently hiring Customer Service Representatives for our Premium Telco Specialist in Cubao, Quezon City. We offer a competitive salary package of up to ₱24,500, comprehensive Day 1 benefits, and a supportive work environment that promotes continuous learning and professional growth.
Whether you are a fresh graduate, college undergraduate, ALS graduate, or someone looking to start a rewarding career in the BPO industry, Caldwell provides the training, mentorship, and career opportunities needed to succeed.
Don’t see yourself in this role? Check out our other account openings below and discover opportunities that may be a better match for your skills and interests.
Healthcare Support Representative
Apply Now at Caldwell
Start your career as a Customer Service Representative – Premium Telco Account and gain valuable experience in one of the fastest-growing industries today. Fresh graduates, career shifters, and applicants with or without BPO experience are highly encouraged to apply.