Customer Service Representative – Healthcare

Location: Davao City (Onsite)
Company: Caldwell Communication

About the Company

Caldwell Communication is actively hiring Healthcare Customer Service Representatives in Davao City. We offer competitive compensation, performance-based incentives, paid training from Day 1, and strong opportunities for career growth in a supportive, people-first work environment.

Job Overview

We are looking for Healthcare Customer Service Representatives to assist patients and clients with inquiries related to healthcare services, insurance, and claims. The role requires delivering accurate information and maintaining a high standard of customer care.

Key Responsibilities

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, coverage, and claims
• Assist with form submissions and claims processing
• Accurately document all customer interactions
• Escalate complex or unresolved concerns to supervisors
• Maintain quality service and customer satisfaction standards

Schedule & Training

• Shifting schedule (including nights and weekends)
• Paid training on healthcare systems and company processes

Qualifications

• High School or Senior High School graduate
• Strong English communication skills
• Customer-focused with attention to detail
• Basic computer literacy and multitasking ability
• Willing to work onsite in Davao City

Compensation & Benefits

• Competitive salary
• Performance-based incentives
• Paid training from Day 1
• Career growth and advancement opportunities
• Supportive and collaborative work environment