Customer Service Representative – Digital Ads Account
Use Your Digital Advertising Experience in a Customer Service Career
The CSR Digital Ads Account at Caldwell is an exciting opportunity for professionals with experience in digital advertising or digital marketing. Caldwell is hiring Customer Service Representatives for a Tech & Consumer Digital Ads Account in Eastwood, Quezon City. If you have at least 6 months of experience in Digital Ads, Google Ads, Meta Ads, PPC, SEO, or Digital Marketing, you may qualify for this opportunity. ⚠️ Important: This is a Customer Service Representative position, not a Digital Marketing Specialist role. However, applicants must have relevant digital advertising or digital marketing experience. The account involves helping customers with digital advertising products, services, accounts, and campaigns.
Position Information
Job Title: Customer Service Representative (CSR)
Salary Package: Up to ₱40,000
Sign-On Bonus: ₱30,000
Account: Tech & Consumer – Digital Ads
Company: Caldwell
Location: Eastwood, Quezon City
Work Setup: Onsite
Minimum Relevant Experience: 6 months
Are You Qualified for the CSR Digital Ads Account?
You may be a strong candidate if you have at least 6 months of experience in:
Digital Ads | Google Ads | Meta Ads | PPC | SEO | Digital Marketing
Relevant experience may include:
Google Ads campaign management
PPC advertising
Meta/Facebook Ads
Instagram advertising
SEO
Paid media
Digital marketing campaigns
Ad account management
Audience targeting
Keyword management
Campaign performance monitoring
Why Is Digital Marketing Experience Required?
Customers may contact the CSR Digital Ads Account with questions about advertising platforms, campaigns, accounts, and performance.
Because of this, having previous exposure to digital advertising can help you:
- Understand customer concerns faster
- Provide accurate information
- Explain advertising processes clearly
- Troubleshoot basic campaign concerns
- Understand common advertising terms
- Navigate digital advertising platforms
- Communicate solutions more effectively
Your Potential Responsibilities
As a Customer Service Representative, you may be responsible for:
Handling customer inquiries through the assigned support channel
Assisting customers with digital advertising concerns
Providing information about digital advertising products and services
Addressing account and campaign-related concerns
Troubleshooting basic advertising issues
Following established processes and guidelines
Documenting customer interactions
Maintaining a high level of customer service
Experience That Can Give You an Advantage
Google Ads & PPC
Experience with keywords, campaigns, bidding, budgets, targeting, and paid search can be valuable for this role.
Meta Ads
Experience with Facebook Ads, Instagram Ads, or Meta Ads Manager can also help you support customers more effectively.
SEO
Candidates with experience in keyword research, website optimization, content optimization, or Google Search Console are welcome to apply.
Digital Marketing
Experience supporting digital marketing campaigns, analyzing results, or working with online marketing platforms can also qualify.
Digital Marketing Metrics
Knowledge of common advertising metrics can give you an advantage. These include:
- CTR
- CPC
- Conversions
- Conversion rate
- ROAS
💰 What We Offer
Up to ₱40,000 package
₱30,000 Sign-On Bonus
📍 Eastwood, Quezon City
🏢 Onsite Work Setup
Frequently Asked Questions
What position is being hired?
The position is Customer Service Representative (CSR).
What type of account will I support?
You will support a Tech & Consumer Digital Ads Account.
What digital marketing experience is required?
At least 6 months of experience in Digital Ads, Google Ads, Meta Ads, PPC, SEO, or Digital Marketing.
Do I need to be a Digital Marketing Specialist?
No. The position is a CSR role. However, you must have relevant digital marketing or advertising experience.
Where is the position located?
Eastwood, Quezon City, with an onsite work setup.
Apply Now
📩 Send your updated resume to: “amazing.grace@caldwellph.com”
Subject: Application – CSR Digital Ads Account
Your digital advertising knowledge could be your advantage in a customer service career. Apply to Caldwell today!
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