Customer Service Representative (Insurance Account | Quezon City)
Dayshift | ₱18,000–₱21,000/month | Full-time | Experienced CSR Hiring
COMPENSATION & BENEFITS
- Monthly salary package of ₱18,000–₱21,000
- Fixed dayshift schedule
- HMO and Insurance Coverage
- Paid leaves and holiday pay
- 13th Month Pay
- Paid training and development programs
- Career growth and promotion opportunities
- Supportive work environment and team culture
ROLE SUMMARY
Caldwell is currently hiring Customer Service Representatives for an Insurance Account in Quezon City. In this role, you will assist customers with insurance-related inquiries, provide accurate information regarding policies and services, and ensure a positive customer experience through professional communication and effective problem resolution.
This opportunity is ideal for candidates with BPO experience who are looking for a stable dayshift schedule while building a long-term career in the insurance and customer service industry.
This role is ideal for candidates searching for insurance account jobs in Quezon City, dayshift call center jobs in the Philippines, experienced CSR hiring, and customer service representative jobs in the insurance industry.
WHAT YOU WILL DO
Handle customer inquiries related to insurance products and services
Provide accurate information regarding policies, coverage, and account details
Resolve customer concerns professionally and efficiently
Maintain high-quality customer service standards in every interaction
Document customer interactions accurately in company systems
Escalate complex concerns to the appropriate department when necessary
Meet quality, productivity, and customer satisfaction targets
Follow company and account-specific procedures and compliance standards
QUALIFICATIONS
We’re looking for motivated individuals who:
At least 18 years old
Completed at least 2 years in college OR Senior High School Graduate
At least 1 year BPO or call center experience required
Good English communication skills
Strong customer service and problem-solving skills
Basic computer navigation and multitasking skills
Willing to work onsite
Willing to work on a fixed dayshift schedule
WORK SETUP & TRAINING
- Onsite work setup
- Dayshift schedule
- Paid training provided
- Continuous coaching and professional development
- Supportive leadership and team environment
WHY THIS ROLE
This position is ideal for experienced customer service professionals looking for dayshift BPO jobs in Quezon City. It offers the opportunity to work in the growing insurance industry while enjoying a more balanced schedule compared to traditional shifting accounts. Employees receive ongoing support, career development opportunities, and exposure to a professional and stable work environment.
ABOUT CALDWELL
Caldwell is dedicated to helping professionals achieve long-term career success through competitive compensation, comprehensive benefits, and continuous development opportunities. We foster a workplace culture that values teamwork, professional growth, and employee well-being.
Our Insurance Account team provides rewarding opportunities for experienced customer service professionals who want to expand their skills, build industry knowledge, and advance their careers in a stable and supportive environment.
If this account doesn’t match your preference, we have other options available.
- Financial Care Associate
- Premium Telco Specialist
- Retail Sales Associate
- Healthcare Support Representative
- Travel Booking Support Associate
- Customer Service Representative
- Non-Voice Account Associate
- Technical Support Agent
Apply Now – CSR Insurance Account Dayshift
Take advantage of this opportunity to work in a stable, professional environment while building long-term career success.
Start your journey with Caldwell today—where your experience meets new opportunities.
Start Strong with Caldwell
Take your first step into the telecommunications industry with confidence. At Caldwell, your growth is our priority.