All open positions
Caldwell
Customer Service Representative (Call Center | Metro Manila)
VoiceNon-VoiceEntry LevelMid LevelTechnicalSalesChat / EmailHealthcareLicensedSpecializedTraining Provided

Customer Service Representative (Call Center | Metro Manila)

Posted June 28, 2026

Apply for this PositionView all jobs

Customer Service Representative (Call Center | Quezon City)

Onsite | Up to ₱26,000/month | Full-time

COMPENSATION & BENEFITS

  • Up to ₱26,000 monthly basic salary

  • Performance-based incentives and bonuses

  • Paid training and upskilling programs

  • Clear career growth opportunities

ROLE SUMMARY

The Customer Service Representative will handle customer inquiries, provide accurate information, and resolve concerns in a timely and professional manner. You will ensure every customer receives excellent service through clear communication and effective problem resolution.
This role is ideal for candidates searching for customer service representative jobs in Quezon City, call center jobs in the Philippines, and career opportunities for applicants with at least 3 months of BPO experience.

WHAT YOU WILL DO

  • Handle customer inquiries via phone, chat, or email

  • Provide accurate information and appropriate solutions to customer concerns

  • Resolve issues professionally and efficiently

  • Maintain high-quality customer service in every interaction

  • Document all customer interactions accurately in the system

  • Escalate complex concerns to the appropriate team when necessary

  • Meet quality, productivity, and customer satisfaction targets

QUALIFICATIONS

  • High School or Senior High School graduate (college level or graduate is an advantage)

  • Must have at least 3 months of BPO or call center experience

  • Good English communication skills (verbal and written)

  • Strong customer service orientation

  • Basic computer skills and ability to multitask

  • Willing to work onsite and on shifting schedules

WORK SETUP & TRAINING

  • Onsite work setup

  • Shifting schedule including weekends, nights, and holidays

  • Paid training provided from Day 1

WHY THIS ROLE

This is a great opportunity for candidates with at least 3 months of BPO experience who are looking to advance their careers. It offers competitive compensation, continuous training, real customer interaction experience, and long-term career growth in the customer service industry.

LOCATION

Main Site:

  • West Avenue, Quezon City

Other Sites:

  • Cubao

  • Eastwood

  • Pasig

  • Manila

  • Marikina

  • Ortigas

  • Bridgetowne

ABOUT CALDWELL COMMUNICATIONS

Caldwell Communications is currently hiring Customer Service Representatives in Quezon City. We offer a competitive salary of up to ₱26,000 per month, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.
Our office in Quezon City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to grow their careers in the BPO industry. Applicants must have at least 3 months of BPO or call center experience and be ready to take the next step in their customer service career.


If this role isn’t for you, we can help you explore other opportunities.

APPLY NOW
Start your career as a Customer Service Representative and build your future in a stable and growing industry.
Apply today and take the next step in your BPO career with Caldwell Communications.

Don't wait — this role fills fast.

Apply now and our recruitment team will reach out within 1–2 business days. Zero fees, zero hassle.

Apply Now — It's FreeView all jobs

Takes less than 5 minutes · Paid training from Day 1 · HMO from Day 1