Technical Support Agent (Quezon City)

Onsite | ₱19,500–₱26,000/month | Full-time | Fresh Graduates Welcome

COMPENSATION & BENEFITS

Monthly salary package of ₱19,500–₱26,000
HMO and Insurance Coverage starting Day 1
Night Differential Pay
Rice Allowance
Paid Leaves and Holiday Pay
Overtime Pay
Mental Wellness Program starting Day 1
Free Medical Insurance upon regularization
Government-Mandated Benefits
13th Month Pay
Paid training and continuous development programs
Career growth opportunities within the company

ROLE SUMMARY

The Technical Support Representative will assist customers with technical concerns related to software, hardware, internet connectivity, and service issues. You will provide step-by-step troubleshooting, resolve technical problems, and ensure a smooth customer experience.

This role is ideal for candidates searching for technical support jobs in Quezon City, call center technical support jobs in the Philippines, and career opportunities for applicants with at least 3 months of BPO experience.

WHAT YOU WILL DO

Handle customer inquiries and technical concerns through voice support
Diagnose and troubleshoot service, connectivity, and account-related issues
Provide accurate information regarding products and services
Guide customers through step-by-step technical solutions
Resolve customer concerns efficiently and professionally
Document customer interactions and resolutions accurately
Escalate complex technical issues to the appropriate support teams
Meet quality, productivity, and customer satisfaction standards

QUALIFICATIONS

To qualify as a Technical Support Agent, applicants must:

At least 18 years old
High School Graduate (Old Curriculum) or ALS Graduate
Senior High School Graduates are welcome to apply
Must have at least 3 months of BPO or call center experience
Good communication skills
Basic computer navigation and troubleshooting skills
Customer-focused and willing to learn
Willing to work onsite in Eton Centris, Quezon City
Willing to work on shifting schedules

WORK SETUP & TRAINING

Onsite work setup
Work location: Eton Centris, Quezon City
Shifting schedule including weekends, nights, and holidays
Paid training provided
Hands-on technical and customer service training
Continuous coaching and development support

WHY THIS ROLE

This position offers an excellent opportunity for individuals seeking technical support jobs in the Philippines with no experience required. You’ll gain valuable exposure to one of the country’s leading telco accounts while developing technical troubleshooting, communication, and customer service skills that can support long-term career growth in the BPO and technology support industries.

ABOUT CALDWELL

Caldwell Communications is currently hiring Technical Support Representatives in Quezon City. We offer a competitive salary of up to ₱26,000 per month, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.

Our office in Quezon City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to grow their careers in the BPO industry. Applicants must have at least 3 months of BPO or call center experience and be ready to take the next step in their technical support career.

Didn’t find the right role? We have other vacancies you might be interested in.

APPLY NOW

Start your career as a Technical Support Agent with Caldwell today. Fresh graduates, career shifters, and applicants with little to no experience are highly encouraged to apply.

Join a premium telco account, develop in-demand technical skills, and build a rewarding future with a company that invests in your success.

Customer Service Representative - Technical Support Agent (Quezon City)