Chat Support Representative (Call Center | Quezon City)
Onsite | Up to ₱26,000/month | Full-time
COMPENSATION & BENEFITS- Up to ₱26,000 monthly basic salary
- Performance-based incentives and bonuses
- Paid chat support training and upskilling programs
- Clear career growth opportunities
ROLE SUMMARY
The Chat Support Representative will assist customers through online chat platforms by answering inquiries, resolving concerns, and providing accurate information in a timely and professional manner.
This role is ideal for candidates searching for chat support jobs in Quezon City, call center jobs in the Philippines, and career opportunities for applicants with at least 6 months of BPO experience.
WHAT YOU WILL DO
- Respond to customer inquiries via chat in a timely and professional manner
- Provide accurate information and appropriate solutions to customer concerns
- Resolve issues efficiently while maintaining a positive customer experience
- Maintain high-quality service in every interaction
- Document all customer interactions accurately in the system
- Escalate complex concerns to the appropriate team when necessary
- Meet quality, productivity, and response time targets
QUALIFICATIONS
- High School or Senior High School graduate (college level or graduate is an advantage)
- Must have at least 6 months of BPO or call center experience
- Good English communication skills (written and verbal)
- Fast typing skills and attention to detail
- Basic computer skills and ability to multitask
- Willing to work onsite and on shifting schedules
WORK SETUP & TRAINING
- Onsite work setup
- Shifting schedule including weekends, nights, and holidays
- Paid training provided from Day 1
WHY THIS ROLE
This is a great opportunity for candidates with at least 6 months of BPO experience who are looking to grow their careers in chat support. It offers structured training, hands-on customer chat experience, and long-term career growth in the customer service industry.
LOCATION
Main Site:
- West Avenue, Quezon City
Other Sites:
- Cubao
- Eastwood
- Pasig
- Manila
- Marikina
- Ortigas
- Bridgetowne
ABOUT CALDWELL COMMUNICATIONS
Caldwell Communications is currently hiring Chat Support Representatives in Quezon City. We offer a competitive salary of up to ₱26,000 per month, performance-based incentives, and paid training from Day 1, along with a people-first work environment designed for long-term career growth.
Our office in Quezon City is easily accessible via public transportation, providing a stable and professional setting for individuals looking to grow their careers in the BPO industry. Applicants must have at least 6 months of BPO or call center experience and be ready to take the next step in their customer service career.
Find the role that fits you best—explore more openings below.
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APPLY NOW
Take the first step toward a stable and rewarding career. At Caldwell, your growth matters, your contributions are recognized, and your success is celebrated.
Apply now and start your journey as a Non-Voice Account Agent with Caldwell today!